Process output measure

Process output measure From ControllerWiki (unreviewed) Jump to: navigation, search

Process output measure - measure of whether a process or activity is achieving its goals. At every level, process have outputs, and those outputs should be measured to assure that the process is functioning as it should. In an ideal organization, company goals and measures are associated with value chains and then subdivided so that, at every level, managers are measuring process outcomes that are related to the ultimate goals and measures of the organization. If vertical alignment is ignored, it’s possible that activities or processes will be measured in way that don’t contribute to the overall success of the larger process or the success of the company.

Literature

Harmon P., Business process change

Author

Zieliński Tomasz